Skip to content
Airport Transportation

Air New Zealand

NZ ANZ

Air New Zealand is the flag carrier of New Zealand and a member of Star Alliance. This guide covers its hubs, fleet, cabins, baggage, check-in, the Koru loyalty program and airport transportation.

115
Aircraft
49
Destinations
AKL, CHC, WLG
Hubs
Star Alliance
Alliance

Landing with Air New Zealand?

Pick your arrival airport. Fixed price, and a driver in arrivals with your name on a sign.

Book from AKL

The airline

About Air New Zealand

Schedules, aircraft assignments, terminals and fare rules can change. Confirm operational details directly with Air New Zealand before travel.

Official name

Air New Zealand Limited

Callsign

NEW ZEALAND

Country

New Zealand

Founded

1940 (as Tasman Empire Airways Limited)

Head office

The Hub, Wynyard Quarter, Auckland, New Zealand

Alliance

Star Alliance (since 1999)

Frequent-flyer program

Koru (formerly Airpoints)

Official website

airnewzealand.com

Air New Zealand is the flag carrier of New Zealand. It was founded on 26 April 1940 as Tasman Empire Airways Limited (TEAL) and took the Air New Zealand name in 1965. It is headquartered at The Hub in Auckland's Wynyard Quarter, has been a member of Star Alliance since 1999, and is majority owned by the New Zealand government.

Its main hub is Auckland, with Christchurch and Wellington as secondary hubs. From there it serves 20 airports across New Zealand and about 29 international destinations in Australia, the Pacific Islands, Asia and North America, including Sydney, Melbourne, Brisbane, Bali, Tokyo, Singapore, Los Angeles, Houston and New York JFK.

The operating fleet of 115 aircraft is made up of Boeing 777-300ER and 787-9 widebodies, Airbus A320 and A321neo jets, and ATR 72-600 and Q300 turboprops on regional routes.

Network

Where Air New Zealand flies

Routes and frequencies change with the season, and some routes, such as Cairns, Hobart, Sunshine Coast and Queenstown–Brisbane, are seasonal. Some flights sold with an NZ flight number are operated by Star Alliance members or codeshare partners; check the "operated by" line when you book.

New Zealand

A domestic network of 20 airports, linking Auckland, Christchurch, Wellington and Queenstown with Dunedin, Nelson, Napier, Rotorua, Tauranga, Invercargill and other regional towns.

Australia

Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Cairns, Hobart and the Sunshine Coast.

Pacific Islands

Rarotonga, Nadi, Niue, Apia, Nuku'alofa, Nouméa and Papeete, all from Auckland.

Asia

Tokyo Narita, Singapore, Bali (Denpasar), Hong Kong, Shanghai and Taipei.

North America

Los Angeles, San Francisco, Houston, New York JFK and Honolulu in the United States, and Vancouver in Canada, all from Auckland.

Aircraft

Air New Zealand fleet

Air New Zealand flies Boeing widebodies on long-haul routes, Airbus narrow-body jets on domestic, Tasman and Pacific routes, and turboprops on regional routes. The aircraft shown at booking is not guaranteed until departure.

Boeing 787-9 Dreamliner

Long-haul and medium-haul routes to Asia, North America and the Pacific.

Boeing 777-300ER

Long-haul routes, including flights to North America.

Airbus A320neo and A321neo

Flights between New Zealand, Australia and the Pacific Islands, and some domestic routes.

Airbus A320ceo

Domestic jet routes within New Zealand.

ATR 72-600 and Q300

Turboprops on regional routes within New Zealand.

On board

Air New Zealand cabin classes

Cabins depend on the aircraft and route. Domestic flights within New Zealand are Economy only. Check the seat map and fare conditions before you buy.

Business Premier

Lie-flat seats on the 787-9 and 777-300ER on long-haul routes. Business Premier Luxe is offered on retrofitted 787s.

Premium Economy

Offered on widebody aircraft, with more space than Economy.

Economy

The standard cabin. On long-haul widebodies, the Economy Skycouch turns a row of three seats into a flat surface. Fare type affects baggage, changes and seat selection.

Before you fly

Practical information

Baggage Cabin bags, checked bags, missing luggage

Air New Zealand baggage allowances depend on the route, the cabin, the fare and Koru or Star Alliance status. Check your booking for the allowance that applies.

Carry-on

Economy passengers can bring one carry-on bag of up to 7 kg (15 lb) plus one small personal item. Premium Economy and Business Premier passengers, and some status members, can bring two bags up to 14 kg (30 lb) in total, with no single item over 10 kg (22 lb). The carry-on bag can measure up to 55 x 40 x 23 cm (21 x 16 x 9 in), or 118 cm (46 in) in total, including wheels and handles; on Q300 aircraft the depth limit is 22 cm.

Checked baggage

Checked allowances depend on the fare, cabin, route and status, and are shown in your booking.

Special items

Sports equipment, pets, oversized items and medical equipment follow separate rules. Check the official Air New Zealand baggage page before you fly.

Check-in and boarding Steps before departure

Online check-in on airnewzealand.com or the Air New Zealand app opens 24 hours before the scheduled departure. Airport check-in and bag-drop closing times are shown in your confirmation email or e-ticket, and are longer for international flights.

  1. 1 Confirm

    Confirm the operating airline, airport and terminal.

  2. 2 Documents

    Review passport, visa and entry requirements for your destination.

  3. 3 Check in

    Check in online or in the Air New Zealand app as soon as it opens.

  4. 4 Boarding pass

    Download the mobile boarding pass or print it.

  5. 5 Arrive early

    Allow time for bag drop, security and, on international flights, immigration. Check-in and bag-drop deadlines are shown on your e-ticket.

Lounges

Air New Zealand operates Koru Lounges at its New Zealand hubs, other domestic airports and selected international airports. Access depends on cabin, Koru Club membership, Koru or Star Alliance status, and the itinerary. Check the location and opening hours before you travel.

Loyalty program

Koru is Air New Zealand's loyalty program, which replaced Airpoints in April 2026. Members earn Airpoints Dollars and Status Points on Air New Zealand, Star Alliance and partner flights and with partner businesses, and redeem Airpoints Dollars for flights and other rewards. Status tiers are Koru Bronze, Silver, Gold, Platinum and Black. Program rules change, so check your account for the conditions that apply to your trip.

Flight status and customer service Official sources

For current operational information, use Air New Zealand's official services:

Air New Zealand website

airnewzealand.com for booking, check-in, trip management and flight status

Air New Zealand app

Available for iOS and Android, with mobile boarding passes and flight notifications

Where you land

Air New Zealand airports

Air New Zealand runs its network from three New Zealand hubs. At Auckland, international and domestic flights use separate terminals, so check the terminal on your booking before you arrange a transfer.

Auckland Airport Hub

AKL · Auckland

Air New Zealand's main hub and head-office city, and the base for its long-haul flights to Asia and North America. International flights use the International Terminal and domestic flights use the Domestic Terminal.

Book a transfer Airport details

Christchurch International Airport Hub

CHC · Christchurch

The South Island hub, with domestic flights across New Zealand and flights to Australia.

Book a transfer Airport details

Wellington International Airport Hub

WLG · Wellington

A hub in the capital, with domestic flights across New Zealand and flights to Sydney, Melbourne and Brisbane.

Book a transfer Airport details

Other bases

Queenstown is a key airport on the network, with flights to the main New Zealand hubs and across the Tasman to Australia.

Ground transport

Airport transportation for Air New Zealand passengers

Public transport, authorized taxis, shared shuttles or a pre-booked private transfer. Arriving long-haul or with a lot of luggage is the case for booking ahead: fixed price, and a driver in arrivals with your name on a sign.

Airport Transportation is an independent platform and is not affiliated with or endorsed by Air New Zealand.

Questions

Air New Zealand FAQs

What are Air New Zealand's airline codes?

Air New Zealand's IATA code is NZ, its ICAO code is ANZ, and its callsign is NEW ZEALAND.

What are Air New Zealand's main hubs?

Auckland (AKL) is the main hub. Christchurch (CHC) and Wellington (WLG) are also hubs.

Is Air New Zealand part of Star Alliance?

Yes. Air New Zealand has been a member of Star Alliance since 1999.

What is Air New Zealand's frequent-flyer program?

Koru, which replaced Airpoints in April 2026. Members earn Airpoints Dollars and Status Points.

Which terminal does Air New Zealand use in Auckland?

Air New Zealand international flights use the International Terminal and domestic flights use the Domestic Terminal at Auckland Airport. Confirm on your boarding pass before travel.

Does Air New Zealand fly to Cancún?

No. Air New Zealand does not fly to Cancún or elsewhere in Mexico. Its US destinations are Los Angeles, San Francisco, Houston, New York JFK and Honolulu.

Does Air New Zealand fly to New York?

Yes. Air New Zealand flies nonstop between Auckland and New York JFK.

Does Air New Zealand fly to Bali?

Yes. Air New Zealand flies between Auckland and Bali (Denpasar).

Does Air New Zealand fly to Queenstown?

Yes. Air New Zealand flies to Queenstown from Auckland, Christchurch and Wellington, and from Australia, including a seasonal Brisbane service.

When does Air New Zealand online check-in open?

Online check-in opens 24 hours before the scheduled departure. Airport check-in closing times are shown in your confirmation email or e-ticket.

How big can my Air New Zealand carry-on bag be?

A carry-on bag can measure up to 55 x 40 x 23 cm (21 x 16 x 9 in), or 118 cm (46 in) in total, including wheels and handles. In Economy it can weigh up to 7 kg (15 lb).

Is Airport Transportation affiliated with Air New Zealand?

No. Airport Transportation is an independent transportation-booking platform and is not affiliated with or endorsed by Air New Zealand.

Information reviewed in October 2026. Airline schedules, fleet figures, baggage rules and passenger services are subject to change.

Star Alliance

Other Star Alliance airlines

Transfer for Air New Zealand arrivals

Fixed price, driver in arrivals

Book transfer